Privacy Policy

Who is responsible

MyPrentice CommV, enterprise number 1010.664.279, Groenstraat 82B, 2440 Geel, Belgium, is the controller for the processing described here. Reach us at support@myprentice.be.

This website

This site sets no cookies. There is no analytics, no tracking pixel, and no third-party script, font or embed — every file the page loads comes from this domain, and a check in our build refuses to publish a page that breaks that. There are no forms and no accounts.

If you use the light and dark switch in the header, your choice is remembered in your own browser's local storage so the site does not forget it on the next page. It never leaves your device, it is not a cookie and it is not sent to us or to anyone else. Clear your browsing data and it is gone. If you never touch the switch, nothing is stored at all and the site simply follows whatever your operating system asks for.

The web server keeps no access log either, so your IP address is not written to disk when you read this. We do not know you were here.

Our software

Our products do not call any server of ours, because we do not run one. Your data stays in the systems you already use. Licence keys are checked inside your own browser against a public key compiled into the software, so even activation tells us nothing.

If you buy something

Purchases go through Paddle as merchant of record. Paddle collects and processes your payment details under its own privacy policy, and those details never reach us. What Paddle passes on to us is what we need to issue and support a licence: your email address, the order reference, which plan you bought, and the country used for tax. We keep it while the licence is active, and afterwards for as long as Belgian bookkeeping law requires.

Your licence key is emailed using Brevo, a processor established in France, which sends the message for us. For both, our lawful basis is performing the contract you entered into.

If you email us

Mail to support@myprentice.be or licences@myprentice.be arrives in a mailbox on Google Workspace, which processes it for us. We keep support threads while they are still useful for supporting you and delete them when they are not. We do not use them for marketing. There is no marketing list to add you to.

Your rights

Under the GDPR you can ask for a copy of the personal data we hold about you, ask us to correct or delete it, or object to what we do with it. Email support@myprentice.be and we will respond within a month. If you think we have handled your data badly, you can complain to the Belgian Data Protection Authority.

Changes

If this policy changes, the date at the top changes with it.