Contact

Support

support@myprentice.be

Organisations on a paid licence get a first response within two business days. That is a commitment rather than a target. Free-tier questions get answered when we can, which is usually quickly, but we are not promising a time we might miss.

It saves a round trip if you include the organisation or tenant involved, what you were configuring, and anything the software told you at the time.

Licensing and invoices

licences@myprentice.be

Licence keys, tier changes, purchase orders, invoice questions. It forwards to support, so either address reaches us.

Bugs and feature requests

Send them to support@myprentice.be. There is no public tracker yet. When there is one, it will be linked here.